When I started BMAB back in February of this year, I never imagined how well it would take off. Literally hours after the launch, I had inquiry after inquiry and then order after order. It was very exciting but also a bit overwhelming and I wasn’t quite sure how to deal with the influx so I did what I do best. I simply dove in head first to get the job done but in hindsight, that wasn’t the smartest idea as there was somewhat of a lack of organisation and I began to struggle.
I’m now slowly beginning to find my feet but to prevent this from happening again, I’m not taking on any more orders until the 1st July so I can catch up on my current projects and give my clients the time and dedication they deserve. I’m also introducing the first of my time management plans called ‘Tech Support Tuesday’. Tuesday’s are now dedicated to answering your questions via email/Facebook/Twitter, doing any updates or upgrades on client sites and completing any outstanding support tickets lodged by clients as these are quite often (unintentionally!) overlooked in favour of the larger projects at hand.
As a busy mother of three children under four, my working time is very limited and I need to use it wisely. I want to be able to grow my little business and provide the best level of service that I possibly can and I believe by just taking it one day at a time, I’ll get there eventually. :)
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